Lost password

Here on my pages you can follow your order, see what status it has and if it has received a tracking number, you will find it under ‘Order updates’ on your order. If you were not logged in, use your order number and email address to access your order. Otherwise you log in with your information.

How is the status of my order updated?
Your order status is updated when it is confirmed by the factory and usually when it is shipped from the factory, or when it arrives in our warehouse. So if it is an order item, it may take a long time before the status of your order is updated. We or the shipping company always contact you and arrange delivery time with you before we send out the product. For more answers regarding delivery times and other questions, we refer to frequently asked questions or our blog where we address questions regarding delivery times.

For more answers regarding delivery times and other questions, we refer to frequently asked questions or our blog where we address questions regarding delivery times.

Frequently Asked Questions | Blog